Frequently Asked Questions

Frequently Asked Questions for Online Continuing Education Courses sponsored by the Eastern Connecticut Association of REALTORS®

What are the technical requirements for online courses?

For a PC:
The minimum connection speed is 56K modem (40kbs)
RAM: Sufficient memory to run system software and browser
Browser: Microsoft Internet Explorer 5.0, 5.5, 6.0, 6.1; Netscape 6.1, 6.2
Display: 800 x 600 (16 bit)
Processor: Pentium II, 233 MHz
Operating System: Windows 2000, XP, 98

For a Macintosh:
The minimum connection speed is 56K modem (40kbs)
RAM: Sufficient memory to run system software and browser
Browser: Microsoft Internet Explorer 5.0, 5.5, 6.0, 6.1; Netscape 6.1, 6.2
Display: 800 x 600 (16 bit)
Processor: G3, 233 MHz
Operating System: MacOS 9.2, MacOS 10.1

What is the fee to take an online course?
The cost for an ONLINE class for ECAR members is $35

What is your refund policy?
Refunds will be applied only if not more than one lesson following the course tutorial has been completed. This policy is valid for 12 months from the original date of purchase.

Is my credit card transaction/sale secure?
Yes. We use Secure Socket Layer (SSL) to encrypt all of your personal information, including credit card number, name and address and SS#, so that this information cannot be read as it is transmitted online.

Once I register for an online course, can I start it immediately?
Yes. The online enrollment process includes credit card verification. In under a minute, you are approved to start your desired online course(s). You will receive an e-mail confirmation for your records and you may begin the course immediately following registration or at any time you choose.

Must I complete the online course in one sitting, or can I log off and come back to it later?
Your online courses are engineered to “remember” where you left off, so you can return to a given section at a later time. We suggest using the navigation buttons, including the EXIT button, provided in the online course so that this feature works properly. The next time you enter your course you will be presented with a textbox asking if you’d like to return to the bookmarked page.

What technical support is available?
Please call the Technical Support Hotline at 888.213.5124 if you are encountering difficulties such as the following: you’re having trouble getting your course to run, graphics are not visible on your screen, your computer crashes while running the course, or you have other system-type problems.
Technical Support is ready to assist you
Monday through Friday from 8:00 am to 9:00 pm CST;
Saturday and Sunday from 8:00 am to 7:00 pm CST.

What if I have questions about content in a course?
When you register for a class, an enrollment confirmation email will be automatically sent to you. This email will contain contact information for the course instructor. Instructors are available via email to answer any of your questions. ECAR’s instructors’ goal is to answer any emailed question within twenty-four hours. If you have not received a response in an appropriate amount of time, contact John Bolduc, ECAR’s Chief Executive Officer at john.bolduc@easternctrealtors.com  or 860.892.2595.

Am I required to work through the tutorial?
Yes, the tutorial is mandatory. The brief tutorial ensures that the student understands the specific requirements of the course (information regarding state regulations are available) and is comfortable with the course’s basic navigation and functionality. This brief tutorial enhances the student experience by providing a detailed introduction to how the course works.

Can I return to the tutorial?
You will only be required to move through the tutorial one time for each title you chose. After completing the tutorial, the student will still have access to it by clicking the Help button.

If I am enrolled in multiple courses, can I bypass subsequent tutorials after completing it in the first course?
No, students may not bypass the tutorial. Navigation of the tutorial is mandatory for each and every title. This ensures that the student gets a “refresher” of course functionality each time they begin a new title. Further, different products may have different functionalities and have different tutorial content.

What is a PDF?
“PDF” stands for portable document format. According to the Adobe® Web site, a PDF is a “universal file format that preserves the fonts, images, graphics and layout of any source document, regardless of the application and platform used to create it. Adobe® PDF files are compact and complete and can be shared, viewed, and printed by anyone with free Adobe Reader® software.

Why are PDFs included in the course?
PDFs are the best way to ensure that critical information, such as a student affidavit, can be displayed in a readable format on the student’s machine. In some instances, some course content, such as a contract, may be available to the student as a PDF.

How can I find out if I have the Adobe Acrobat® Reader® on my computer?
In the tutorial, you are able to test your system to determine whether or not the appropriate version of the software is currently installed. If the Reader® software is already on the student’s computer, a PDF will open that contains a brief confirmatory.

What happens if I do not have Adobe Acrobat® Reader® on my computer?
If you do not have the Reader® software, you will be directed to the appropriate websites for free downloads.

Do I need to print and sign the affidavit?
Yes. Once you finish your course, you must sign the affidavit and return the original to:

Eastern Connecticut Association of Realtors
238 West Town St.
Norwich, CT 06360

Once the affidavit is received a certificate of completion and continuing education certificate will be mailed to you. This is your proof that you completed the course and would be provided to the State of Connecticut audited your continuing education history.

How are the courses organized? Is there a final exam?
The online courses are organized into units. Each unit is made of up a series of lessons. In the online courses, students can view and select the units and lessons for their course from the “Classroom” or “Study Plan” links. In order to fully complete a course for Connecticut continuing education credit, you must complete all lessons in a unit before being able to access the unit exam. However, State of Connecticut’s Real Estate Commission does not require a final exam to pass and receive credit for a continuing education course.

Some Helpful Relicensing Hints for Connecticut:

1. Remember, all licensees are on the same cycle. Real Estate licenses expire every year. However, you only need to present proof of twelve continuing education credits (or hours) ON THE EVEN YEARS.

2. For Brokers, the current relicensing period runs from April 1, 2004 to March 31, 2006. For Salespeople, the relicensing period runs from June 1, 2004 to May 31, 2006.

3. All licensees must complete six hours of required classes (Mandatory Connecticut Real Estate Law/Fair Housing and Mandatory Real Estate Agency in Connecticut) and six hours of elective classes. The mandatory continuing education classes are not available in an online version. To access a copy of ECAR’s continuing education schedule, go to https://www.easternctrealtors.com.

4. If you took the test for your broker’s license after April 1, 2004 or for your salesperson license after June 1, 2004, you do not need to take continuing education classes for the 2006 renewal. You will need to take classes for the 2008 renewal. If you are unsure of the date, contact the Real Estate Commission immediately at 860.713.6150.

5. Any courses completed after June 1, 2004, which are approved for continuing education credit, can be used for the 2006 renewal. Don’t wait until Spring 2006 to find classes – you could encounter problems.

6. There is no grace period for license renewal, only for a late fee. Your license expires on the date listed on it.

7. Most importantly, if you send in your renewal paperwork and have not received your new license in the mail within approximately three weeks, call the Real Estate Commission immediately at 860.713.6150. There may be a problem that is holding up issuing your license renewal. The Real Estate Commission will deposit your check immediately and then review your license paperwork. Your personal check clearing your bank account does not mean your license is active.

9. If you have any questions, please call John Bolduc at ECAR at 860.892.2595.