Frequently Asked Questions for Online Continuing Education Courses sponsored by the Eastern Connecticut Association of REALTORS®
What is the fee to take an online course?
The cost for an ONLINE class is $40 per course
What is your refund policy?
Refunds will be applied only if not more than one lesson following the course tutorial has been completed. This policy is valid for 12 months from the original date of purchase.
Is my credit card transaction/sale secure?
Yes. We use Secure Socket Layer (SSL) to encrypt all of your personal information, including credit card number, name and address and SS#, so that this information cannot be read as it is transmitted online.
Once I register for an online course, can I start it immediately?
Yes. The online enrollment process includes credit card verification. In under a minute, you are approved to start your desired online course(s). You will receive an e-mail confirmation for your records and you may begin the course immediately following registration or at any time you choose.
Must I complete the online course in one sitting, or can I log off and come back to it later?
Your online courses are engineered to “remember” where you left off, so you can return to a given section at a later time. We suggest using the navigation buttons, including the EXIT button, provided in the online course so that this feature works properly. The next time you enter your course you will be presented with a textbox asking if you’d like to return to the bookmarked page.
What technical support is available?
Please call the Technical Support Hotline at 888.213.5124 if you are encountering difficulties such as the following: you’re having trouble getting your course to run, graphics are not visible on your screen, your computer crashes while running the course, or you have other system-type problems.
Technical Support is ready to assist you
Monday through Friday from 8:00 am to 9:00 pm CST;
Saturday and Sunday from 8:00 am to 7:00 pm CST.
Is the tutorial at the beginning of each course mandatory?
Yes, the tutorial is mandatory. The brief tutorial ensures that the student understands the specific requirements of the course (information regarding state regulations are available) and is comfortable with the course’s basic navigation and functionality. This brief tutorial enhances the student experience by providing a detailed introduction to how the course works.
Can I return to the tutorial?
You will only be required to move through the tutorial one time for each title you chose. After completing the tutorial, the student will still have access to it by clicking the Help button.
If I am enrolled in multiple courses, can I bypass subsequent tutorials after completing it in the first course?
No, students may not bypass the tutorial. Navigation of the tutorial is mandatory for each and every title. This ensures that the student gets a “refresher” of course functionality each time they begin a new title. Further, different products may have different functionalities and have different tutorial content.
What is a PDF?
“PDF” stands for portable document format. According to the Adobe® Web site, a PDF is a “universal file format that preserves the fonts, images, graphics and layout of any source document, regardless of the application and platform used to create it. Adobe® PDF files are compact and complete and can be shared, viewed, and printed by anyone with free Adobe Reader® software.
Why are PDFs included in the course?
PDFs are the best way to ensure that critical information, such as a student affidavit, can be displayed in a readable format on the student’s machine. In some instances, some course content, such as a contract, may be available to the student as a PDF.
How can I find out if I have the Adobe Acrobat® Reader® on my computer?
In the tutorial, you are able to test your system to determine whether or not the appropriate version of the software is currently installed. If the Reader® software is already on the student’s computer, a PDF will open that contains a brief confirmatory.
What happens if I do not have Adobe Acrobat® Reader® on my computer?
If you do not have the Reader® software, you will be directed to the appropriate websites for free downloads.
Do I need to print and sign the affidavit?
Yes. Once you finish your course, you must sign the affidavit and return the original to:
Eastern Connecticut Association of Realtors
238 West Town St.
Norwich, CT 06360
Once the affidavit is received a certificate of completion and continuing education certificate will be mailed to you. This is your proof that you completed the course and would be provided to the State of Connecticut audited your continuing education history.
How are the courses organized? Is there a final exam?
The online courses are organized into units. Each unit is made of up a series of lessons. In the online courses, students can view and select the units and lessons for their course from the “Classroom” or “Study Plan” links. In order to fully complete a course for Connecticut continuing education credit, you must complete all lessons in a unit before being able to access the unit exam. However, State of Connecticut’s Real Estate Commission does not require a final exam to pass and receive credit for a continuing education course.