FAQs
Frequently
Asked Questions for Online Continuing Education Courses sponsored by the Eastern
Connecticut Association of REALTORS®
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What are the technical requirements for online courses? |
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For a
PC: For a
Macintosh: |
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What is the fee to take an online course? |
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The cost for an ONLINE class for ECAR members is $35 |
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What is your refund policy? |
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Refunds will be applied only if not more than one lesson
following the course tutorial has been completed. This policy is valid for 12
months from the original date of purchase. |
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Is my credit card transaction/sale secure? |
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Yes. We use Secure Socket Layer (SSL) to encrypt all of your
personal information, including credit card number, name and address and SS#,
so that this information cannot be read as it is transmitted online. |
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Once I register for an online course, can I start it immediately? |
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Yes. The online enrollment process includes credit card
verification. In under a minute, you are approved to start your desired
online course(s). You will receive an e-mail confirmation for your records
and you may begin the course immediately following registration or at any
time you choose. |
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Must I complete the online course in one sitting, or can I log
off and come back to it later? |
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Your online courses are engineered to "remember" where
you left off, so you can return to a given section at a later time. We
suggest using the navigation buttons, including the EXIT button, provided in
the online course so that this feature works properly. The next time you
enter your course you will be presented with a textbox asking if you'd like
to return to the bookmarked page. |
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What technical support is available? |
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Please call the Technical Support Hotline at 888.213.5124 if you
are encountering difficulties such as the following: you're having trouble
getting your course to run, graphics are not visible on your screen, your
computer crashes while running the course, or you have other system-type
problems. |
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What if I have questions about content in a course? |
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When you register for a class, an enrollment confirmation email
will be automatically sent to you. This email will contain contact
information for the course instructor. Instructors are available via email to
answer any of your questions. ECAR’s instructors'
goal is to answer any emailed question within twenty-four hours. If you have
not received a response in an appropriate amount of time, contact |
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Am I required to work through the tutorial? |
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Yes, the tutorial is mandatory. The brief tutorial ensures that
the student understands the specific requirements of the course (information
regarding state regulations are available) and is comfortable with the
course's basic navigation and functionality. This brief tutorial enhances the
student experience by providing a detailed introduction to how the course
works. |
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Can I return to the tutorial? |
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You will only be required to move through the tutorial one time
for each title you chose. After completing the tutorial, the student will
still have access to it by clicking the Help button. |
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If I am enrolled in multiple courses, can I bypass subsequent
tutorials after completing it in the first course? |
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No, students may not bypass the tutorial. Navigation of the
tutorial is mandatory for each and every title. This ensures that the student
gets a "refresher" of course functionality each time they begin a
new title. Further, different products may have different functionalities and
have different tutorial content. |
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What is a PDF? |
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"PDF" stands for portable document format. According to
the Adobe® Web site, a PDF is a "universal file format that preserves
the fonts, images, graphics and layout of any source document, regardless of
the application and platform used to create it. Adobe® PDF files are compact
and complete and can be shared, viewed, and printed by anyone with free Adobe
Reader® software. |
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Why are PDFs included in the course? |
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PDFs are the best way to ensure that
critical information, such as a student affidavit, can be displayed in a
readable format on the student's machine. In some instances, some course
content, such as a contract, may be available to the student as a PDF. |
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How can I find out if I have the Adobe Acrobat® Reader® on my
computer? |
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In the tutorial, you are able to test your system to determine
whether or not the appropriate version of the software is currently
installed. If the Reader® software is already on the student's computer, a
PDF will open that contains a brief confirmatory. |
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What happens if I do not have Adobe Acrobat® Reader® on my
computer? |
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If you do not have the Reader® software, you will be directed to
the appropriate websites for free downloads. |
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Do I need to print and sign the affidavit? |
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Yes. Once you finish your course, you must sign the affidavit and
return the original to:
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How are the courses organized? Is there a final exam? |
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The online courses are organized into units. Each unit is made of
up a series of lessons. In the online courses, students can view and select
the units and lessons for their course from the "Classroom" or
"Study Plan" links. In order to fully complete a course for |
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Some Helpful Relicensing Hints for |
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1. Remember,
all licensees are on the same cycle. Real Estate licenses expire every year.
However, you only need to present proof of twelve continuing education
credits (or hours) ON THE EVEN YEARS. 9. If you
have any questions, please call |